Claims Process
Simple, transparent, and fast claims processing. We pay claims within 48 hours.
Fast Payout
Within 48 Hours
4 Simple Steps to Submit Your Claim
We've made the claims process straightforward and hassle-free
1
Notification
Notify us of the incident immediately. You can call us, email, or submit a claim notification through our customer portal.
2
Documents Submission
Submit all required documents. Our team will guide you through the documentation process to ensure everything is complete.
3
Assessment
Our claims assessors review your submission and verify all documentation. We may contact you for additional information if needed.
4
Decision
We notify you of the claim decision. If approved, payment is processed within 48 hours of the decision.
Death Claim Documentation
Please ensure all documents are certified and complete
Required Documents for Death Claims
Completed & Signed Claim Form
Fully completed and signed by the claimant. All sections must be filled accurately.
Originally Certified Copy of Death Certificate
Original certified copy from the relevant authorities (Ministry of Home Affairs)
Originally Certified Copy of Claimant's Identity
Valid Omang or passport copy of the claimant (certified by a Commissioner of Oaths)
Originally Certified Copy of Marriage Certificate
Required for spouse claims. Must be certified by relevant authorities.
Originally Certified Copy of Marriage Certificate
Required for children claims. Must be certified by relevant authorities.
Policy Report for Accidental Death
Required for accidental death claims. Includes police report and incident documentation.
Proof of Bank Account Details
Bank statement or letter from bank confirming beneficiary's account details
Proof of Physical Address
Utility bill or bank statement showing physical address of the beneficiary
Bank Statement for Credit Life Policies
To verify the outstanding loan balance for Credit Life Insurance claims
We Pay Claims in 48 Hours!
Once all documents are verified and the claim is approved, payment is processed within 48 hours.
Need Assistance?
Our claims support team is ready to help you through the process.
Call Our Hotline
+267 392 9813
Email Us
claims@blic.co.bw
24/7 Emergency
Death claims hotline available 24/7
Visit a Branch
We're Here for You
We understand this may be a difficult time. Our compassionate team is here to guide you through every step.